Conflict Management Case Studies With Solutions

Having recognised their needs, CEDR worked with their Diversity Manager to design a 2 day course.The course was delivered by 2 CEDR consultants and included participants from their People, Legal, and Diversity teams.Overall results were very positive and played a large part of the organizational development programme of HMRC.

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There were two main elements of the training: The training of a team of in-house mediators and working staff from across the organisation in providing practical conflict management skills.

Challenges include managing up the line, having difficult conversations with peers and coping with inter-cultural differences.

We present a series of interlocking management systems, which your team works through.

A mix of styles is used with people working either individually, in single discipline sub-teams or in multi-discipline sub-teams, according to the task involved.

This information was then used to design a process to create a more effective team.

Interventions included conflict coaching, facilitated conversations with team members and bespoke conflict management workshops.

Few managers have been trained how to be creative or how to innovate effectively.

Further, at the heart of innovation lies effective our program demonstrates how people think, how their thinking can be improved and how people can use these skills to generate truly new ideas that drive new value creation for your organization's competitive advantage.

I take away important information that will be helpful in my future profession”“Very useful as a toolkit to handle difficult situations” – Manager“A full day that went very fast” – Manager“The pace and style of the workshop was excellent and extremely useful” – Manager In the context of coping with the challenges of conflicting priorities and interests of different governments, complex processes and lines of decision-making, this organisation had identified the need to improve employee skills in dealing with internal and external conflict situations.

Between 20, CEDR provided ongoing assistance to minimise the impact of negative conflict arising from a range of structural factors.

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